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I have more than ten years experience as a user experience lead on interactive design projects, and seven years experience building and mentoring creative teams. My background in journalism makes me particularly adept at handling communication challenges. I get great pleasure from working with creative people to solve big problems. Here are some ways I can help you:
Research
Learn who your users are and how their needs intersect with the needs of your business.
• Interviews
• Surveys
• Ethnographic observation
• Heuristic and competitive audits
• Usability testing
Participatory design
These facilitated exercises not only result in great design ideas, they can help build consensus within your organization for the design solution.
• User experience workshops
• Feature prioritization workshops
• Personas
• Card sorts
Content strategy
I can help you determine what you need to say and how you need to say it.
• Content needs analysis
• Content workshops
• Editorial planning
• Writing and editing
Interaction design
Working collaboratively with my clients, I iterate on the design to refine our ideas and make sure they meet user and business goals and are technically feasible.
• Site maps
• Schematics/wireframes
• Task flows
